I usually write in French but as the Ambassador – Gold recognition and benefits discussions are mainly in English, here are the comments on my recent 1 night stay at the Intercontinental Cartagena en Colombia.
You can access the hotel page here.
After several stays at the Hyatt Regency Cartagena (an amazing property, same area of Cartagena), I was curious to check-out the IC hotel and joined the Ambassador a few days before my stay. A nice way to keep on working on my Accelerator Challenge 🙂
My main questions before coming, while reading « not so old » reviews online, were the possible lack of club lounge (not opened a few months ago) and of a proper fitness center.
I contacted the hotel on Facebook and they confirmed me that the Club Intercontinental is opened, so I booked a Club Room Bay View for something like 149 dollars and two days before checking-in, saw on my account that the room had been upgraded to Ocean View (which is waaay nicer in Cartagena).
Check-in at the Intercontinental Cartagena
Super smooth, early (1pm without asking) and with a warm welcome as an Ambassador and therefore Gold Elite member.
I was given the choice between 2 Welcome Bonuses :
- A complimentary drink
- or 400 points
As I had access to the Club Intercontinental lounge, I ended up asking for the points, which were immediately credited to my account.
The Club Room (Ocean View) on the 25th floor
It’s a nice one, although I’m really partial to the Hyatt Regency Cartagena, again (it’s difficult not to compare them when you’re looking for a ocean room with club access in Bocagrande, Cartagena…).
Windows show some signs of damages, but the room is nicely organized, and although I would choose the Hyatt for a multiple days stay (which I did), the IC club rooms are nice for one or a few nights.
I was upgraded to an Ocean view, and I strongly recommend it, as you’ll get full days of perfect sea perspectives, whereas from your room, the Club, the main pool or the gym.
The Ambassador benefits & recognition at the IC Cartagena
In the room, I got a welcome letter, a card mentioning the 4pm late check-out benefit and a gift (branded Intercontinental Cartagena, so for hotel geeks like me).
The fresh fruits plate was delivered a little later in the afternoon.
As for the late check-out, it was a breathe to confirm it !
The Club Intercontinental Lounge
The Lounge is located on the 15th floor of the hotel, with a nice view upon the beach and the ocean. You can have breakfast, all-day snacks and refreshments (including local beers) and happy hour from 5 to 7 pm, so on the « early side » of lounges evening cocktails & snacks .
I found the quality of food pretty good ! Although I was less surprised by the choice of wines (the Benjamin Nieter is kind of everywhere in Argentina…); but treat yourself to a gin tonic with a view and you’re good to go for the sunset.
My main concern actually is to have discovered (by myself in the room ) only after I arrive that the lounge is closed on sundays. Apparently you can have breakfast in the main restaurant, but I feel that it’s something that should be told / mentioned before, somewhere.
As the hotel was full for some reasons, they exceptionnaly opened it on the Sunday morning. But I have to say late check-out was not as cool since the Club was closed early, and I had to work for a while.
So i had breakfast in the lounge, the plus being the ability to order eggs as you want (which Hyatt does not do), so I asked for a white eggs omelet :
About the Club Intercontinental itself : after Hyatt Regency’s Club Lounge, it’s difficult to compete. The setting is nice but it’s way smaller than its counterpart. But you have nice couches, real tables and beautiful orchids to enjoy the day and work in peace.
The « loyalty champion » of the Intercontinental Cartagena Natalia is super nice (like really nice) and efficient, and answered all my newbie questions (since i’m not familiar with the Ambassador status yet).
And kuddos for the quality of the service I got, during evening happy hours and breakfast (same lady, absolutely excellent from A to Z), and I especially have to thank Elizabeth for that (who got me a cool chocolate dessert because I waited a long time for my tapas).
Pool and fitness
I did not spend that much time there, but the poolside was so windy I just gave up (on the day I was there, not speaking « in general »).
I liked that the gym at so much space and equipment, although like for most hotels I would love to see kettlebells on the menu 🙂
In conclusion , I really enjoyed my short but pleasant stay at the IC Cartagena.
If you have points, you can get a Reward Night for 35000 points.
As I also stayed at the Hilton, the Hyatt and the Sofitel, I’ll report on those a little later 🙂
Do you plan to stay there ?